Guides

Guides for running support on a small team

Plain, practical guides for people who answer their own customers' questions. Each one works whether or not you use our assistant; where it helps, we say how ours fits in.

Where to start

Setting up for the first time? Read how to add an AI chatbot to your website, then the step-by-step page for your platform under integrations.
Drowning in the same e-mails? How to reduce support e-mails for an online store starts with counting your questions, not with buying software.
Not sure you want a bot at all? AI chatbot vs live chat compares the two honestly, including when a person is the better answer.
Worried about wrong answers? How to get an AI chatbot that doesn't make things up explains why chatbots invent things and how to test any of them before going live.

How to add an AI chatbot to your websiteWhat to decide first, how to set it up, where to paste the code, and what to check in the first week.How to reduce customer support e-mails for an online storeCount your questions, fix the pages behind them, add order self-service, then automate the rest.AI chatbot vs live chat: which does your store need?How each works, what each costs, when you need a person, and how to combine them.How to get an AI chatbot that doesn't make things upWhy chatbots invent answers, a fifteen-minute test for any of them, and the safeguards that help.Delivery tracking: know which packages need you, and let the assistant answer the restProblem orders in your dashboard, and “where is my package?” answered after checking the order number and e-mail.Follow every conversation in Slack, Discord or Telegram, and step in any timeOne thread per visitor in your team's chat: write there to answer them, write done to hand back.