7x24hrs Most questions that reach a small business by e-mail are not new. They ask what is already on a product page, in the shipping policy or in an FAQ that nobody scrolled down to. An assistant that reads those pages and answers from them, around the clock and in the visitor's language, removes a large share of that mail. It should also know where its knowledge ends: when your pages do not say, it says so and passes the question to you.
The pages below describe the three situations we built 7x24hrs AI Support for, what the assistant does in each, and what it does not do. Pick the one closest to your business.
Which one fits you
- You sell products online and get the same questions about sizes, compatibility, delivery and returns: see AI chatbot for online stores.
- You run a Shopify store and "where is my order?" fills your inbox: see order tracking chatbot.
- You have a website with information people keep asking about — opening hours, services, prices, policies: see FAQ chatbot trained on your website.
Not on the list: phone calls, booking appointments, WhatsApp or Instagram messages, and a shared ticket inbox for a team of agents. 7x24hrs AI Support does not do these, so we do not write pages pretending it does.