Tidio vs 7x24hrs AI Support

The short answer

If your team answers customers in live chat, e-mail, Messenger, Instagram and WhatsApp and wants all of it in one inbox, Tidio does far more than we do. If what you want is an AI that answers most questions on your website by itself, priced per conversation with the AI included, and sends the rest to your e-mail or chat app, 7x24hrs AI Support is simpler and usually costs less for the same number of AI conversations.

Side by side

Tidio's prices are shown on its pricing page with a Monthly / Annually switch; the annual prices include two months free. Growth starts at $59 a month billed monthly for 250 conversations and rises with the number of conversations; Plus starts at $300 a month plus usage, and Premium is priced by their sales team.

Where Tidio is stronger

• A real team inbox. Live chat, e-mail, support forms, Messenger, Instagram and WhatsApp in one place, with seats for your team. We have nothing like it: our hand-offs go to your e-mail or chat app.
• More channels. Tidio answers customers outside your website too. Ours lives only in the chat window on your site.
• Live chat first. If you want people chatting with shoppers in real time as the main thing, with the AI as a helper, Tidio is designed around that.
• More AI actions. Tidio lists starting a return, logging a lead and booking a meeting among Lyro's actions. We do not start returns or book meetings.
• A free trial of the paid features, for 7 days without a card.

Where 7x24hrs AI Support is different

• The AI is the plan, not an add-on. On Tidio, Lyro conversations are bought separately from the plan. On ours, every conversation is answered by the AI and counted once: one shopper chatting, however many questions they ask. At 1,000 AI conversations a month, Tidio's pricing page lists $700 a month for Lyro (billed monthly) on top of a plan; ours is $199 a month.
• The free plan renews. Tidio's free Lyro conversations are a one-time allowance. Ours gives 30 conversations every month.
• Order status without signing in, on Shopify. The shopper gives the order number and the e-mail address on the order; nothing is shown unless both match. If you allow it, the assistant also cancels an unshipped order or changes its address after the shopper types a one-time code e-mailed to the address on the order.
• Hand-off where you already are. Instead of another inbox to watch, hand-offs arrive in your e-mail, Slack, Discord or Telegram with the conversation, and you can answer the shopper live from the chat apps.
• Built to say “I don't know”. It answers only from your own website, products and policies. Every question it could not answer goes on a list for you, so your pages get better over time. See how that works.
• No setup to train. You give us your address; we read your public pages in about a minute and again every day. There is no flow builder.

Which to choose

Choose Tidio if you have a team answering customers across several channels and you want one inbox for all of it, with AI as part of that. Its feature set is much larger than ours.

Choose 7x24hrs AI Support if you want the AI to do the answering on your website, at a flat monthly price that includes it, and only want to hear about the conversations that need you. Try it on your own site for free: setup takes about five minutes. The AI chatbot vs live chat guide may help you decide which kind of tool you need.

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