7x24hrs How we write these comparisons
- Their facts come from their own pages. Prices, plans and features of another product are read from its official pricing page and help center, and each page lists those sources at the bottom with the day we checked them.
- Prices and plans change. If something here no longer matches their website, their website is right. Write to [email protected] and we will correct the page.
- What their pages do not say, we do not guess. Where a detail could not be confirmed from an official page, we leave it out or say that their page does not say.
- Where they are stronger, we write it down. Most of these products do things we do not do at all, and you should know that before you choose.
What 7x24hrs AI Support is
An AI assistant for the chat window of a website or online store. It answers visitors' questions about products, prices, shipping, returns and orders only from your own website, products and policies. When the answer is not there, it says so and passes the conversation to you by e-mail, Slack, Discord or Telegram, and from the chat apps you can answer the shopper live.
On Shopify it also gives shoppers their order status from the order number and the e-mail address on the order, with no account or sign-in, and, if you switch it on, cancels an unshipped order or changes its delivery address after the shopper types a one-time code e-mailed to the address on the order. With the same code it can also refund up to a limit you set; larger refunds wait for your approval. It can also submit a return request for you to approve in Shopify, and give a discount code on the same terms. On any other website it is one line of code, and it reads your public pages again every day.
Pricing is per conversation, not per seat or per answer: free for 30 conversations a month, then $19 for 90, $59 for 275, $199 for 1,000 or $1,099 for 6,000 conversations a month. There are no overage charges and no separate fee for the AI. See pricing.
What it is not
Several products compared here are full help desks. We are not, and these are the things you will not find in 7x24hrs AI Support:
- A shared ticket inbox, with tickets, assignment, tags and reporting for a support team.
- Agent seats, so that several people answer chats from one place. Hand-offs go to your e-mail or your team's chat app instead.
- Phone, WhatsApp, Instagram, Facebook Messenger or e-mail channels: the assistant lives in the chat window on your website.
- Marketing messages, broadcasts or pop-up campaigns.
If your team works a queue of tickets every day, a help desk such as Gorgias or Intercom is the better fit, and the comparisons below say where. If you are a small store or website that wants most questions answered well at any hour, and the rest sent to you, that is what we built.
The comparisons
Shopify Inbox is Shopify's free chat with an AI agent. Tidio combines live chat, a team inbox and the Lyro AI agent. Gorgias is a help desk for online stores with an AI agent that can change Shopify orders. Intercom is a customer service platform with the Fin AI agent, priced per seat and per outcome.