7x24hrs The short answer
If you run a support team that works through tickets from e-mail, chat and social channels every day, Gorgias is a complete help desk and does much more than we do, including more order actions. If you are a smaller store that mainly wants the questions in your website chat answered well, around the clock, with the AI included in a flat monthly price, 7x24hrs AI Support is the lighter choice.
Side by side
| Gorgias | 7x24hrs AI Support | |
|---|---|---|
| How it is priced | By billable tickets a month, with a set number of AI Agent interactions included; not priced per agent | By conversations a month, with the AI included |
| Plans (as shown on the plan cards) | Starter $10 a month (monthly only): 50 tickets. Basic $60 a month billed monthly or $50 billed annually: 300 tickets. Pro $360 or $300: 2,000 tickets. Advanced $900 or $750: 5,000 tickets. Enterprise: custom | Free: 30 conversations a month. Basic $19: 90. Standard $59: 275. Elite $199: 1,000. Enterprise $1,099: 6,000 |
| Over the limit | Extra tickets $0.40 each (Starter, Basic) or $0.36 (Pro, Advanced) | No overage charges: new shoppers are asked to e-mail you until the count starts again on the 1st |
| What the AI costs | AI Agent interactions included by plan (30 on Starter and Basic, 190 on Pro, 530 on Advanced); further automated interactions $0.90 billed annually or $1.00 billed monthly, and $1.50 beyond the plan's amount | Included: every conversation is answered by the AI |
| Order actions by the AI | On Shopify: cancel an order (restock and full refund), change the shipping address, remove or replace an item, reship for free, add an order note | On Shopify, if you switch it on: cancel an unshipped order, change its delivery address, refund or give a discount code up to your limit (more with your approval), submit a return request (you approve it in Shopify). The shopper first types a one-time code e-mailed to the address on the order; you are told every time |
| Order status | Order management on Shopify only, per its compatibility table | On Shopify: from the order number and the e-mail address on the order, no sign-in |
| Help desk | Full ticket inbox for e-mail, chat and social channels, for a team | None: hand-offs go to e-mail, Slack, Discord or Telegram, and you can reply live from the chat apps |
| Platforms | Connects to Shopify, BigCommerce, Magento 2, WooCommerce and PrestaShop; AI Agent and order management on Shopify only | Any website with one line of code; a Shopify app. Order help on Shopify only |
| Free trial | 7 days, full features, no payment details | No trial; the free plan has every feature |
Gorgias's pricing page lists more than one set of figures; the table uses the plan cards marked billed monthly and billed annually. Check their page for the current numbers before you decide.
Where Gorgias is stronger
- It is a full help desk. Tickets from e-mail, chat and social channels in one place, for a whole team. We have no ticket inbox at all.
- More order actions. Gorgias's AI Agent can remove or replace an item, reship an order for free and add an order note, besides cancelling and changing the address. Ours only cancels an unshipped order or changes its address.
- More channels. Gorgias handles e-mail and social messages as well as chat. Ours answers only in the chat window on your website.
- Automation beyond chat. Its Flows work on Shopify, BigCommerce and Magento stores, according to its compatibility table.
- A free trial of every feature, for 7 days without payment details.
Where 7x24hrs AI Support is different
- The AI is included, not counted separately. On Gorgias, AI Agent interactions are included up to a number per plan and charged per interaction beyond it. On ours, every conversation is answered by the AI and counted once, however many questions the shopper asks: 1,000 conversations a month for $199, 6,000 for $1,099.
- No overage charges. When you reach your plan's conversations, nothing extra is billed: new shoppers are asked to e-mail you until the month starts again.
- A free plan that stays free. 30 conversations a month, with no time limit.
- No help desk to run. Hand-offs arrive in your e-mail, Slack, Discord or Telegram with the conversation, and you can answer the shopper live from the chat apps. Nothing new to log in to.
- Works beyond Shopify. The same assistant answers on WordPress, Wix, Squarespace, Webflow, WooCommerce or BigCommerce sites from their public pages, though order help is on Shopify only.
- Shows you what is missing. Questions it could not answer are listed for you, and a store check after installing shows which common questions your store cannot answer yet.
Which to choose
Choose Gorgias if you have agents working support tickets every day across e-mail, chat and social, or you need order actions beyond cancelling and changing the address. It is the more complete product, priced for that.
Choose 7x24hrs AI Support if most of your support is the same questions in your website chat, “where is my order?” included, and you want them answered without hiring or running a help desk. Our Shopify app is not yet publicly listed in the App Store: write to [email protected] for the install link. See the Shopify app and order tracking.
Questions
How does Gorgias charge for its AI Agent?
Each plan includes a number of AI Agent interactions (30 on Starter and Basic, 190 on Pro, 530 on Advanced, as shown on its pricing page). Further automated interactions are listed at $0.90 billed annually or $1.00 billed monthly, and $1.50 beyond the plan's amount.
Can 7x24hrs AI Support cancel Shopify orders like Gorgias?
Yes, for orders nothing of which has shipped, and only if you switch it on. It can also change the delivery address. It cannot remove or replace items, reship or add notes: for those it passes the request to you.
Does 7x24hrs AI Support have a ticket inbox?
No. Conversations that need a person are sent to your e-mail, Slack, Discord or Telegram. If your team works from a shared ticket queue, Gorgias is the better fit.
Can I use both?
Only one chat button should show on your store. Some stores keep a help desk for e-mail and use an AI assistant in the website chat, with hand-offs sent to the help desk's e-mail address.
Is there a free trial?
There is no trial of the paid plans; the free plan has every feature, with 30 conversations a month.