7x24hrs The short answer
If you want a free chat in your Shopify store, with product recommendations and your team replying from Shopify's own inbox, Shopify Inbox is hard to beat: it costs nothing. If many of your chats are “where is my order?”, if your shoppers check out as guests, or if you would rather answer from Slack, Discord or Telegram than from another inbox, 7x24hrs AI Support is built for exactly that.
Our Shopify app is not yet publicly listed in the Shopify App Store. Write to [email protected] for the install link, or try the Shopify demo store. Any other website can start today.
Side by side
| Shopify Inbox | 7x24hrs AI Support | |
|---|---|---|
| Price | Free on the Shopify App Store | Free for 30 conversations a month on Shopify; $19 for 90, $59 for 275, $199 for 1,000, $1,099 for 6,000 conversations a month |
| What the AI costs | Shopify's Inbox help pages do not mention a separate charge for the AI agent | Included in the plan: no per-answer fees, no overage charges |
| Who can switch the AI on | Stores on the Basic, Grow, Advanced or Shopify Plus plan, using new customer accounts; the merchant opts in | Any Shopify store that installs the app, and any other website with one line of code |
| What it answers from | Product catalog, store policies and the store's Knowledge Base | Your products, prices, stock, policies and store pages, read again every 30 minutes |
| Order status | Helps with order lookups once the shopper has signed in | From the order number and the e-mail address on the order; no account or sign-in needed |
| Cancel an order, change the address | Not mentioned in Shopify's Inbox help pages | Cancels an unshipped order or changes its delivery address, if you switch it on; the shopper first types a one-time code e-mailed to the address on the order, and you are told every time |
| Products in the chat | Personalized recommendations; can add recommended products to the cart | Product cards, and an add-to-cart button the shopper presses |
| When a person is needed | Passed to staff who are available in Inbox; with nobody available, the shopper is given the store's sender e-mail address | Sent to you by e-mail, Slack, Discord or Telegram with the conversation; from the chat apps you answer the shopper live |
| Team inbox | Yes: conversations in Shopify Inbox, with chat assignment and notifications | No shared inbox or seats; hand-offs arrive where you already work |
| Languages | Replies in the shopper's language; the app lists 21 interface languages | Replies in the shopper's language; dashboard in 12 languages |
| Where it runs | The chat of your Shopify store | Shopify stores and any other website |
Where Shopify Inbox is stronger
- It is free. The App Store lists Shopify Inbox as free, and we found no separate charge for its AI agent on Shopify's help pages. Our free plan on Shopify is 30 conversations a month; beyond that you pay.
- It is part of Shopify. Your team replies to chats in Shopify Inbox, with chat assignment and notifications, without connecting anything else.
- Recommendations can draw on more. According to Shopify's help pages, when a shopper is signed in to Shop, the agent can take their purchase history into account.
- More interface languages. The Inbox app lists 21; our dashboard has 12. Both reply to shoppers in the language they write in.
- Its product answers are good. In a side-by-side test we ran on our own demo store, Inbox's product answers were as accurate as ours, and on one recommendation question its pick was the better one.
Where 7x24hrs AI Support is different
- Order status without signing in. Shopify's help pages say the shopper has to sign in before the Inbox agent helps with an order. Ours asks for the order number and the e-mail address used for the order, and answers when both match. Guest checkouts get their status too, and nothing is shown unless both match. More on this in order tracking chatbot.
- Order changes in the chat. If you allow it, the assistant cancels an order nothing of which has shipped, or changes its delivery address. The shopper first types a one-time code e-mailed to the address on the order, and you are notified every time. It is off until you switch it on.
- Hand-off to the app you already use. When a shopper asks for a person, or the assistant is not sure, the conversation is sent to your e-mail, Slack, Discord or Telegram. From the chat apps you can reply, and your reply appears in the shopper's chat window.
- A to-do list of what your store does not say. Every question it could not answer is listed for you, so you can add the answer to your product pages or policies. After installing, a store check shows what common questions your store cannot answer yet.
- Standard answers. Questions shoppers ask again and again are answered from a library of standard answers built from your own data, which you can review, rewrite or switch off.
- Not only Shopify. The same assistant works on a WordPress, Wix, Squarespace or Webflow site with one line of code.
Which to choose
Choose Shopify Inbox if price matters most, your team is happy replying inside Shopify, and your shoppers mostly sign in to their accounts. It is free, it is made by Shopify, and its AI agent answers product questions well.
Choose 7x24hrs AI Support if “where is my order?”, cancellations and address changes fill your inbox, if many of your shoppers check out as guests, or if you want hand-offs in Slack, Discord or Telegram rather than in another inbox. Start on the free plan and see what your shoppers actually ask.
Both are chat buttons in the bottom-right corner of your store, so use one at a time: in the theme editor, switch off the one you are not using under App embeds. See how the Shopify app is set up.
Questions
Is Shopify Inbox really free?
The Shopify App Store lists Shopify Inbox as free, and Shopify's Inbox help pages do not mention a separate charge for its AI agent. Its AI agent is available to stores on the Basic, Grow, Advanced and Shopify Plus plans that use new customer accounts.
Can 7x24hrs AI Support give order status to shoppers who are not signed in?
Yes. The shopper gives the order number and the e-mail address used for the order. If both match, the assistant tells them the order's status; if not, it shows nothing and offers to try again or to pass them to you.
Can I install your Shopify app today?
Our app is not yet publicly listed in the Shopify App Store. Write to [email protected] and we will send you the install link. You can try it first on our Shopify demo store.
Does 7x24hrs AI Support replace a team inbox?
No. It has no shared inbox or agent seats. Conversations that need a person are sent to your e-mail, Slack, Discord or Telegram. If several people answer chats all day, a tool with a team inbox fits better.
What counts as one conversation?
One shopper chatting with the assistant, however many questions they ask. If you use all of your plan's conversations, new shoppers are asked to e-mail you instead until the count starts again on the 1st. Nothing extra is charged.