7x24hrs The short answer
If you run a support team and want a complete platform, with an inbox, help center, reporting and an AI agent that works across it, Intercom does a great deal more than we do. If you are a store or small business that wants an AI to answer the questions on your website, with a monthly price you know in advance, 7x24hrs AI Support is the simpler and smaller tool.
Side by side
| Intercom | 7x24hrs AI Support | |
|---|---|---|
| How it is priced | Per seat each month, plus Fin per outcome | By conversations a month, with the AI included; no seats |
| Plans | Essential $29, Advanced $85, Expert $132 per seat a month billed annually; $39, $99, $139 billed monthly | Free: 30 conversations a month. Basic $19: 90. Standard $59: 275. Elite $199: 1,000. Enterprise $1,099: 6,000 |
| What the AI costs | Fin: $0.99 per outcome, charged at most once per conversation | Included: every conversation is answered by the AI, no per-answer fees |
| Free plan | None; a 14-day free trial without a credit card | Yes: 30 conversations a month, with no time limit |
| Order status on Shopify | Fin can use order details such as the order status; an Order Status app in the Messenger lets customers enter their e-mail or order number | From the order number and the e-mail address on the order, no sign-in |
| Order changes on Shopify | Teammates can refund, cancel or change the shipping address from the inbox sidebar | The assistant cancels an unshipped order or changes its address itself, if you switch it on, after the shopper types a one-time code e-mailed to the address on the order; with the same code it also refunds up to your limit, and more with your approval; on the same terms it gives discount codes, and it submits return requests that you approve in Shopify |
| Team inbox and seats | Full inbox for a team; Advanced includes 20 Lite seats, Expert 50 | None: hand-offs go to e-mail, Slack, Discord or Telegram, and you can reply live from the chat apps |
| Where it runs | Intercom's Messenger and its other channels | The chat window on any website, and a Shopify app |
Intercom's pricing page has a Billed annually / Billed monthly switch and requires at least one full seat. Copilot, its assistant for teammates, is an add-on at $29 per seat a month billed annually or $35 billed monthly.
How Fin's outcome pricing works
Intercom charges for Fin by outcome. According to its pricing page, an outcome is counted when the customer confirms the problem is solved, when the customer does not ask for more help after Fin's answer, or when Fin completes a procedure, which includes handing over to a person. Each conversation is charged at most once. Fin can also be used on its own with another help desk, without Intercom seats, with a minimum monthly commitment.
So with Fin, what you pay grows with how many conversations Fin finishes. With 7x24hrs AI Support, you pick a number of conversations a month and the price stays the same, whether the assistant answers, says it does not know, or hands over to you.
Where Intercom is stronger
- A complete support platform. Inbox, help center, reporting, workflows and seats for a whole team. We have none of these: we are an assistant in your website chat.
- Built for teams. Full seats, Lite seats on higher plans, and Copilot to help teammates answer. Our hand-offs go to one e-mail address or chat app.
- Shopify actions for your team. Teammates can refund, cancel or change the shipping address of an order from the conversation sidebar.
- A free trial of the full product, for 14 days without a credit card.
- Fin works beyond the website chat, across Intercom's channels and with other help desks.
Where 7x24hrs AI Support is different
- No seats, and the AI is included. One price a month for a number of conversations. 1,000 conversations are $199 a month and 6,000 are $1,099, however each conversation ends.
- A free plan. 30 conversations a month, with every feature and no card.
- The assistant changes orders itself. On Shopify, if you switch it on, it cancels an unshipped order or changes its delivery address after the shopper types a one-time code e-mailed to the address on the order, and tells you every time.
- Hand-off without another inbox. The conversation is sent to your e-mail, Slack, Discord or Telegram, and you can reply to the shopper live from the chat apps.
- Answers only from your own website and store. It says when it does not know, and every unanswered question is listed for you to fix on your pages.
- Set up in about five minutes. Enter your website address; we read your public pages ourselves and again every day. Paste one line of code.
Which to choose
Choose Intercom if you have a support team that needs a shared inbox, a help center and reporting, and you want Fin working across all of it. It is a far larger product, and priced as one.
Choose 7x24hrs AI Support if you are a store or small business that wants your website's questions answered at any hour for a fixed monthly price, with only the conversations that need you sent your way. On Shopify our app is not yet publicly listed in the App Store: write to [email protected] for the install link.
Questions
What does Intercom's Fin cost?
Intercom's pricing page lists Fin at $0.99 per outcome, charged at most once per conversation, on top of the per-seat plan when used inside Intercom.
Is 7x24hrs AI Support a full Intercom replacement?
No. We have no team inbox, help center or seats. We replace the part where an AI answers visitors in your website chat, and send everything else to your e-mail or chat app.
What does 7x24hrs AI Support cost if the AI hands over a conversation?
Nothing extra. A conversation counts once whatever happens in it, and the plan's price does not change.
Does Intercom have a free plan?
Its pricing page offers a 14-day free trial without a credit card, not a free plan. Ours has a free plan of 30 conversations a month.
Can 7x24hrs AI Support look up Shopify orders?
Yes. The shopper gives the order number and the e-mail address on the order, and the assistant answers only if both match. No account or sign-in is needed.